Temecula Valley Hospital
Acute care hospital in Temecula, CA.
Verified from the hospital's own policy
Temecula Valley Hospital likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. It likely gives a discount to households with a yearly income up to $79,800 for 1 person, $108,200 for 2, $136,600 for 3, $165,000 for 4, $193,400 for 5 or $221,800 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $63,840 | $79,800 |
| 2 | $86,560 | $108,200 |
| 3 | $109,280 | $136,600 |
| 4 | $132,000 | $165,000 |
| 5 | $154,720 | $193,400 |
| 6 | $177,440 | $221,800 |
Discount steps
- 0% to 400% of poverty level, you pay $0 (full write-off) for self-pay patients; insured patients with high medical costs owe $0 after insurance
- 401% to 500% of poverty level, you pay No more than what Medicare would pay (self-pay patients)
- 501% to % of poverty level, you pay Self-pay discount rate or stated co-pay, whichever is less (not income-based)
How to apply
- Call (866) 597-1776 and ask for financial assistance.
- Application form
- Charity Care and Discount Payment Policy (revised 03/27/2026)
- Bring recent pay stubs, or recent federal income tax return (Form 1040).
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Income at or below 400% of the poverty level and out-of-pocket costs at the hospital over 10% of family income in a year (or over 10% with other providers, with proof)
- Languages
- English, Armenian, Chinese, Farsi, Hindi, Mien, Punjabi, Tagalog, Lao, Thai, Hmong, Khmer, Vietnamese, Russian, Ukrainian, Spanish, Japanese, Korean, Arabic
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Medically necessary services at the hospital.
- Not covered
- Elective and cosmetic surgery or treatment are not covered. Emergency doctors bill separately and have their own discount duty under state law.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care if you have no insurance and your family income is at or below 400% of the poverty level. If you have insurance and high medical costs, and your income is at or below 400%, the part you owe after insurance is written off. From 401% to 500% with no insurance, you pay no more than Medicare would pay. Above 500% with no insurance, you get the hospital's self-pay discount rate, which is not income-based. The policy says you can apply at any time. The application form asks for it back within 30 days. The policy does not list assets as a factor, but the application form asks for bank balances, home value, and other assets. Homeless patients and people on WIC, food stamps, school lunch, or in subsidized housing can be approved without an application. You get a decision within 15 business days of sending the needed papers. Appeal within 30 days of a denial, in writing to Temecula Valley Hospital, Attn: Patient Access Services, 31700 Temecula Parkway, Temecula, CA 92592. The phone number is the UHS Western Region billing office in Las Vegas. You can also email WesternCBOCharity@uhsinc.com. For help in your language, call 951-331-2290. The policy shows a revision date of 03/27/2026.
Sources
- Free care level
Self-Pay Patients with a verified Family Income at or below 400% of the most recent FPL will receive a full write-off of all charges
- Discount level
Self-Pay Patients with a verified Family Income between 401% and 500% of the most recent FPL will receive an additional uninsured discount
- Discount steps
For these patients, expected payment for services will be limited to the amount the Hospital would have received from Medicare.
- Insured patients
a write-off of a High Medical Cost Patient’s remaining financial responsibility after payment is made by a third-party source of payment
- Very large bills
Annual out-of-pocket costs incurred by the individual at the hospital that exceed the lesser of 10 percent (10%) of the patient’s current family income
- Documents
The Financial Questionnaire must be accompanied by proof of income in the form of either recent income tax returns or recent pay stubs
- What is not covered
is not an elective or cosmetic surgery or treatment.
- Financial counseling phone
Please contact our Customer Service Department at (866) 597-1776 with any questions or concerns.
- Languages
ATTENTION: If you need help in your language, please call 951-331-2290 or visit Patient Access Services
- Facility list
Temecula Valley Hospital (TVH)
Last checked. 2026-11-10
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