# MarinHealth Medical Center

Hospital in Greenbrae, CA. Verified from the hospital's own policy.

MarinHealth Medical Center likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. We have not found a discount for incomes above the free care level.

The hospital makes the final decision.

| Household size | Free care if yearly income is up to | Discount if yearly income is up to |
|---|---|---|
| 1 | $63,840 | not found |
| 2 | $86,560 | not found |
| 3 | $109,280 | not found |
| 4 | $132,000 | not found |
| 5 | $154,720 | not found |
| 6 | $177,440 | not found |

Dollar amounts use the 2026 federal poverty guidelines.

## Discount steps

- 0% to 400% of poverty level, patient pays $0 (full charity care)

## How to apply

- Call (415) 925-7900 and ask for financial assistance.
- [Application form](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=87687dab-7032-4425-8909-4b2e659a8009)
- [Financial Assistance, Charity Care, and Low-Income Uninsured Policy #1115.09.1 (revised 12/2024; on file with HCAI, effective 12/31/2025)](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b)
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Bring documentation of income (requirements are listed on the application form).
- Savings and property. The policy looks at income only, not savings or property.
- Very large bills. Insured patients at or below 400% of the poverty level whose out-of-pocket medical costs anywhere top 10% of family income can get charity care on their share of the bill

## If you have insurance

Insured patients can also apply for help with deductibles and copays.
Keep your insurance. Financial assistance covers bills from this one place only.

## What is covered

Covered. Medically necessary hospital services, including emergency care, billed by MarinHealth Medical Center

Not covered. Elective procedures are generally not covered. Other doctors who work in the hospital, such as anesthesiologists, radiologists, hospitalists, and pathologists, are not covered and bill separately.

## State program in California

### Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

How to apply. Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

> Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/frequently-asked-questions/, checked 2026-11-10

### Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

How to apply. File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

> If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/, checked 2026-11-10

### Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

How to apply. Ask the emergency physician group named on the bill for its discount payment policy.

> an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Source https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=c7bdd7eb-bcc0-4a84-bcab-a21b5e578d9c, checked 2026-11-10

## Notes

Free care at or below 400% of the poverty level. Insured patients with high medical costs can get help with copays, coinsurance, and deductibles. A Medi-Cal share of cost can also be covered. Savings are not counted. There is no deadline to apply. Uninsured patients who do not qualify may get a separate uninsured or prompt pay discount. Approval lasts 6 months forward and also covers open bills. Appeals go to the Director of Patient Financial Services. The policy does not print a phone number. The file posted as the application on the state site is the policy itself, so the application form and the list of doctor groups not covered were not read.

## Sources

- Free care level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > Full charity care (no payment) is for all patients at 400% or less of the FPL.
- Discount level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > The basic standard for full charity care write-off will be 400% of the most recent Family Federal Poverty Income Guidelines
- Discount steps https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > Full charity care (no payment) is for all patients at 400% or less of the FPL.
- Insured patients https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > Charity care applies to the portion of the bill that is the patient's responsibility, including co-payments, co-insurance and deductibles.
- Asset test https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > The Medical Center will no longer consider a patient's monetary assets when determining that patient's eligibility for discount payment or charity care.
- Very large bills https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > Insured patients with high medical costs may qualify for charity care or discount payment according to the criteria.
- What is not covered https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > This policy does not apply to services provided within MarinHealth Medical Center by other physicians or other medical providers including Anesthesiologists, Radiologists
- Deadline https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > The Medical Center will not impose time limits for charity care or discount payment applications.
- Documents https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=74d624d0-a4a8-4439-b095-35dbdd41782b
  > The patient must make every reasonable effort to furnish the medical center with documentation of income. The documentation requirements are on the form.

Last checked 2026-11-10.

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