Laguna Honda Hospital & Rehabilitation Center
Acute care hospital in San Francisco, CA.
Verified from the hospital's own policy and the state program
Laguna Honda Hospital & Rehabilitation Center likely gives free care to households with a yearly income up to $22,025 for 1 person, $29,863 for 2, $37,702 for 3, $45,540 for 4, $53,378 for 5 or $61,217 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $22,025 | $63,840 |
| 2 | $29,863 | $86,560 |
| 3 | $37,702 | $109,280 |
| 4 | $45,540 | $132,000 |
| 5 | $53,378 | $154,720 |
| 6 | $61,217 | $177,440 |
Discount steps
- 0% to 138% of poverty level, you pay $0 (Charity Care)
- 139% to 400% of poverty level, you pay Discount set by income, no more than what Medicare would pay
- 401% to % of poverty level, you pay Discount set by income (amount not stated in the policy)
How to apply
- Call (628) 754-5683 and ask for financial assistance.
- Application form
- San Francisco Health Network Charity Care and Discount Payment Program Policy and Procedure (revised January 1, 2025; v.05112026)
- Bring recent tax returns or recent pay stubs for all household members, proof of active Medi-Cal, Healthy San Francisco, or CMSP can replace income proof.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Services at Zuckerberg San Francisco General Hospital, its specialty and primary care clinics, Laguna Honda Hospital, Behavioral Health Services, and the Population Health Division
- Not covered
- Emergency, inpatient, radiology, and procedure room physician fees are billed by the UCSF Clinical Practice Group (SFGH Medical Group) under its own policy. Services already discounted through the OB maternity or VIP package programs are not eligible.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care if your household income is at or below 138% of the poverty level. Above that, the Discount Payment Program has no income limit, and your income sets the size of the discount. The policy does not list the discount amounts. Up to 400% of the poverty level, you pay no more than Medicare would pay. Underinsured patients can apply, but people with Medi-Cal are not counted as underinsured. For free care you must cooperate with applying for Medi-Cal or other coverage and with your insurer. Applications left incomplete for more than 30 days are closed. Appeals go in writing within 15 business days of the decision. San Francisco also applies a Patient Cap that lowers some balances automatically without an application. Staff also screen for Healthy San Francisco and the Department of Public Health Sliding Scale Program. The policy history says the 2019 change raised the free care limit to 500%, but the current rule is 138%. The policy does not say whether savings or other assets are counted, and it sets no deadline to apply. Applications for Laguna Honda care go to the LHH Patient Financial Assistance A&E Department, 375 Laguna Honda Blvd, Pavilion, Rm PG 123, San Francisco, CA 94116. Payment plans for Laguna Honda care are at (628) 754-5683.
Sources
- Free care level
A patient’s household income may not exceed 138% of the Federal poverty level.
- Discount level
There is no FPL limit for a patient to qualify. The patient’s FPL determines the amount of the discount.
- Discount steps
patients at or below 400% of the FPL, to the amount of payment the hospital would expect to receive from Medicare.
- Insured patients
“Financially Qualified Patient” means an uninsured or underinsured patient who owes money and meets the Charity Care or Discount Payment program’s eligibility criteria.
- What is not covered
This policy also does not apply to emergency, inpatient, radiology, and procedure room physician fees which are billed by
- Documents
Patients confirmed with active Healthy San Francisco may replace the income verification with current enrollment with Healthy San Francisco.
- Financial counseling phone
Call LHH Patient Financial Assistance - A&E Department at (628) 754-5683 for application assistance.
Last checked. 2026-11-10
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