# Kaiser Foundation Hospital - Fremont

Hospital in Fremont, CA. Verified from the hospital's own policy.

Kaiser Foundation Hospital - Fremont likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.

The hospital makes the final decision.

| Household size | Free care if yearly income is up to | Discount if yearly income is up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |

Dollar amounts use the 2026 federal poverty guidelines.

## Discount steps

- 0% to 200% of poverty level, patient pays $0 (100% discount on the patient cost)
- 201% to 400% of poverty level, patient pays 50% of the patient cost (50% discount)

## How to apply

- Call (800) 390-3507 and ask for financial assistance.
- [Application form](https://kp.org/helppaybills)
- [Medical Financial Assistance (Policy NATL.CB.307, effective January 1, 2025), with the Kaiser Permanente Northern California Addendum (effective January 1, 2025)](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2)
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Bring household size and household income (required), recent pay stubs or tax return (optional unless Kaiser asks; Kaiser may check income with outside data instead).
- Savings and property. The policy looks at income only, not savings or property.
- Very large bills. Out-of-pocket medical, pharmacy and dental bills (paid or unpaid, at Kaiser or elsewhere) over the past 12 months equal to or more than 10% of yearly household income, at any income level. This gets full assistance.

## If you have insurance

Insured patients can also apply for help with deductibles and copays.
Keep your insurance. Financial assistance covers bills from this one place only.

## What is covered

Covered. Emergency and medically necessary care at Kaiser Permanente facilities or from Kaiser Permanente providers, including Kaiser pharmacy prescriptions, medical supplies and some medical equipment.

Not covered. Only care at Kaiser facilities or by Kaiser providers is covered. Care elsewhere is not covered, even with a Kaiser referral. Cosmetic care, infertility care, acupuncture and chiropractic, hearing aids, optical supplies, transportation and health plan premiums are not covered. Emergency physicians must give their own discounts up to 400% of the poverty level.

## State program in California

### Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

How to apply. Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

> Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/frequently-asked-questions/, checked 2026-11-10

### Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

How to apply. File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

> If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/, checked 2026-11-10

### Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

How to apply. Ask the emergency physician group named on the bill for its discount payment policy.

> an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Source https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=c7bdd7eb-bcc0-4a84-bcab-a21b5e578d9c, checked 2026-11-10

## Notes

Free care at or below 200% of the poverty level. Between 201% and 400%, Kaiser takes 50% off what you owe. If your medical bills from the past 12 months add up to 10% or more of your household income, you can get full help at any income level. Kaiser members, people with other insurance, and uninsured people can all apply. Help covers care at Kaiser places and from Kaiser providers only. Awards last for a set time, up to 365 days for follow-up care, and you can reapply 30 days before yours ends. You can apply online at kp.org/helppaybills, by phone, by fax, by mail, or in person at the hospital Admitting Department. You get an answer within 30 days. The policy sets no deadline to apply, and it gives at least 240 days from the first bill before any serious collection step. You can appeal a denial, and the letter explains how. The phone number is Kaiser's Northern California line for all its hospitals, Monday to Friday, 8 a.m. to 5 p.m. For help in another language, call 1-800-464-4000. The Northern California addendum lists this hospital by name, as KFH Fremont.

## Sources

- Free care level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > 0% - 200% 100% Discount (Full)
- Discount level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > Income criteria: up to 400% of the Federal Poverty Guidelines.
- Discount steps https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > 201% - 400% 50% Discount (Partial)
- Insured patients https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > Eligible insured patients receive MFA on patient cost for all eligible services.
- Asset test https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > is eligible for financial assistance. Assets are not considered income.
- Very large bills https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > greater than or equal to 10% of annual household income is eligible for full financial assistance.
- What is not covered https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > The MFA policy applies only to services provided at KP facilities, or by KP providers.
- Documents https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > household size and household income information with their MFA application, however, submitting income documentation to allow verification of financial status is optional
- Financial counseling phone https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > Counselors can be reached at: Telephone Number: 1-800-390-3507
- Facility named in policy https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=41934d1e-5618-431c-b520-e93ce75b6ea2
  > KFH Fremont

Last checked 2026-11-10.

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