John Muir Behavioral Health Center
Nonprofit psychiatric hospital in Concord, CA.
Verified from the hospital's own policy
John Muir Behavioral Health Center likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. We have not found a discount for incomes above the free care level.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $63,840 | not found |
| 2 | $86,560 | not found |
| 3 | $109,280 | not found |
| 4 | $132,000 | not found |
| 5 | $154,720 | not found |
| 6 | $177,440 | not found |
Discount steps
- 0% to 400% of poverty level, you pay $0 for uninsured patients and for out-of-pocket costs of underinsured patients
How to apply
- Call (925) 947-3336 and ask for financial assistance.
- Application form
- AD - Patient Financial Assistance Policy (board approved 9/24/25; on file with HCAI, effective 06/16/2026)
- Bring tax return for the year you were first billed, or pay stubs from within 6 months of the first bill, for each family member, if insured, proof of medical expenses over the past 12 months, if uninsured, a Covered California or Medi-Cal determination letter is requested.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Insured patients at or below 400% of the poverty level whose out-of-pocket medical expenses in the prior 12 months top 10% of family income have their hospital out-of-pocket costs waived
- Languages
- English, Spanish
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Medically necessary inpatient and hospital-licensed outpatient services billed by a John Muir Health hospital
- Not covered
- Doctors and advanced practice providers who bill separately are not covered, even inside the hospital. Each one decides whether to offer help. Emergency doctors must give discounts at or below 400% of the poverty level.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care at or below 400% of the poverty level if you have no insurance. If you have insurance and your medical expenses in the last 12 months topped 10% of family income, John Muir waives your hospital out-of-pocket costs. There is no partial discount tier. Above 400% the hospital offers a payment plan. You do not have to apply for Medi-Cal or Covered California to be approved, though the application asks for a determination letter. The policy does not say whether savings are counted, but the application asks if you own your home. Uninsured balances are checked with a credit tool before collections, and anyone who shows at or below 400% gets the balance written off. A new application is needed for each inpatient stay, and every six months for outpatient care. Appeals go to the Director of Patient Financial Services, then the hospital CFO. Mail the application to John Muir Health, Attn: Single Business Office, 5003 Commercial Circle, Concord, CA 94520. The policy covers every John Muir Health hospital and does not list them by name.
Sources
- Free care level
will be entitled to free Medically Necessary Hospital Services under this Policy if the sum of the following is at or below 400%
- Discount level
JMH will use this definition for denying charity applications for family income exceeding 400% of federal poverty guidelines
- Discount steps
no patients found eligible for Financial Assistance will be billed any charges for Eligible Services while covered under this policy.
- Insured patients
JMH will waive any out-of-pocket fees for Medically-Necessary Hospital Services furnished to an Underinsured Patient if the patient is at or below 400%
- Very large bills
patient has out-of-pocket medical expenses in the prior twelve (12) months that exceeds 10% of the lesser of the projected value
- What is not covered
this Policy does not provide financial assistance for separately billable services of physicians and advanced practice professionals who furnish care in the Hospital.
- Documents
Documentation of income shall be income tax returns, or recent pay stubs
- Languages
The Designated Languages are English, Spanish, and any other language that is spoken by more than 1,000 patients
- Financial counseling phone
If you have any questions, please contact our Customer Service Department at: (925) 947-3336.
Last checked. 2026-11-10
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