East Los Angeles Doctors Hospital
Acute care hospital in Los Angeles, CA.
Verified from the hospital's own policy
East Los Angeles Doctors Hospital likely gives free care to households with a yearly income up to $31,920 for 1 person, $43,280 for 2, $54,640 for 3, $66,000 for 4, $77,360 for 5 or $88,720 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $31,920 | $63,840 |
| 2 | $43,280 | $86,560 |
| 3 | $54,640 | $109,280 |
| 4 | $66,000 | $132,000 |
| 5 | $77,360 | $154,720 |
| 6 | $88,720 | $177,440 |
Discount steps
- 0% to 200% of poverty level, you pay $0 (free care)
- 201% to 400% of poverty level, you pay no more than the Medicare rate (insured patients pay only the gap between the Medicare rate and what insurance paid)
How to apply
- Call (323) 268-5514 and ask for financial assistance.
- Application form
- Charity Care Policy; Discount Payment Policy; Related Eligibility Procedures and Review Process; and Related Application Forms, Billing and Collections Policy (effective 01/01/2026)
- Bring completed and signed financial assistance application, proof of income: federal tax return (Form 1040) for the year of first billing or 12 months prior, or two pay stubs from within 6 months of first billing, or a letter explaining how you support yourself, if claiming high medical costs, proof of out-of-pocket medical costs from the past 12 months.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Insured patients count as having high medical costs when their yearly out-of-pocket costs at the hospital are more than 10% of family income. Above 400% of the poverty level, a bill over $75,000 may be reviewed case by case as a catastrophic medical event.
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Medically necessary hospital services. Free care does not cover cosmetic procedures.
- Not covered
- Hospital charges only. Doctors and other professionals bill separately. Your Medi-Cal share of cost and subsidized Covered California out-of-pocket costs are not covered.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care at or below 200% of the poverty level. From 201% to 400% you pay no more than what Medicare would pay. This works for people with no insurance and for insured people with high medical costs. The policy itself sets no deadline. The application form says proof of income must arrive within 60 days of your first bill, so send it fast. The policy does not say savings count, but the application asks for your last two months of bank statements. Ask the financial counselor if you are unsure. If you are denied, you can appeal in writing within 60 days. You can also call the Pipeline central business office at (562) 968-5600. One section of the policy mentions free care up to 400%, but the free care section and its chart say 200%.
Sources
- Free care level
Free Care is available to patients that: (1) have a Patient's Family Income of less than or equal to 200 percent of the FPL
- Discount level
A Discounted Payment is available to patients that: (1) have a Patient's Family Income of 200.01 percent to 400 percent of the applicable FPL
- Discount steps
patient liability for a patient that receives a Discounted Payment will never be more than 100 percent of the Medicare Rate.
- Insured patients
either Uninsured or an insured patient who has High Medical Costs.
- Very large bills
any account with a patient liability for services rendered that exceeds $75,000 may be considered for eligibility as a catastrophic medical event.
- What is not covered
These Policies apply to Hospital charges only. They do not apply to fees billed by physicians and other allied professionals.
- Deadline
The application form may be completed prior to service, during a patient stay, or after services are completed
- Documents
the following documentation is required: Completed and signed financial assistance application;
- Financial counseling phone
Memorial Hospital of Gardena- 310-532-4200, East Los Angeles Doctors Hospital 323- 268-5514.
Last checked. 2026-11-10
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