# Anaheim Community Hospital, LLC

Hospital in Anaheim, CA. Verified from the hospital's own policy.

Anaheim Community Hospital, LLC likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. We have not found a discount for incomes above the free care level.

The hospital makes the final decision.

| Household size | Free care if yearly income is up to | Discount if yearly income is up to |
|---|---|---|
| 1 | $63,840 | not found |
| 2 | $86,560 | not found |
| 3 | $109,280 | not found |
| 4 | $132,000 | not found |
| 5 | $154,720 | not found |
| 6 | $177,440 | not found |

Dollar amounts use the 2026 federal poverty guidelines.

## Discount steps

- 0% to 400% of poverty level, patient pays $0 (full write-off for uninsured patients; insured patients with high medical costs have their patient share written off)

## How to apply

- Call (714) 243-9000 and ask for financial assistance.
- [Application form](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=494a0b46-7593-4b57-b0d8-3f3fa9105e60)
- [Financial Assistance - Free and Discount Care Policy (effective 8/24/2026 on the HCAI filing)](https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e)
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Bring recent pay stubs or income tax returns (other proof is accepted if you choose to give it).
- Savings and property. The policy looks at income only, not savings or property.
- Very large bills. Insured patients at or below 400% of the poverty level whose out-of-pocket medical costs in the past 12 months are over 10% of family income get their share written off.
- Languages. English, Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian (Farsi), Russian, Japanese, Arabic, Punjabi, Mon-Khmer (Cambodian), Hmong, Hindi, Thai

## If you have insurance

Insured patients can also apply for help with deductibles and copays.
Keep your insurance. Financial assistance covers bills from this one place only.

## What is covered

Covered. All hospital services at Anaheim Community Hospital, including Medi-Cal denied days and non-covered services.

Not covered. Doctors are not covered by this policy and may bill you separately. Free care can be refused if your insurer would not pay because you did not give it needed information, or if the insurer paid you directly.

## State program in California

### Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)

Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.

Income levels in the program are discount up to 400% of poverty level.

Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.

How to apply. Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).

> Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/frequently-asked-questions/, checked 2026-11-10

### Hospital Bill Complaint Program (HCAI)

A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.

Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.

How to apply. File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

> If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.

Source https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/, checked 2026-11-10

### Emergency physician discount rule

Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.

Income levels in the program are discount up to 400% of poverty level.

Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.

How to apply. Ask the emergency physician group named on the bill for its discount payment policy.

> an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care

Source https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=c7bdd7eb-bcc0-4a84-bcab-a21b5e578d9c, checked 2026-11-10

## Notes

Free care at or below 400% of the poverty level for people with no insurance. Insured people at or below 400% get their share of the bill written off if their medical costs in the past year are over 10% of family income, or if their benefits ran out. The policy offers free care only. It has no partial discount tier, so the discount cap is set equal to the free care cap. Savings are not counted. There is no deadline to apply. Approval lasts one year. Mail applications to Anaheim Community Hospital, 3350 West Ball Road, Anaheim, CA 92804, Attn Business Office Manager. To dispute a denial, tell the CFO, by phone or in writing, within 30 days. Patient Financial Services also lists (714) 243-9043 for appeals and help with Medi-Cal. The language list is for interpreters, and the policy says the documents may be available in your language.

## Sources

- Free care level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > government program, for any portion of their medical expenses and have a family income at or below 400% of the federal poverty level.
- Discount level https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Eligibility for free and discounted care will be applied to all patients at or below 400% of the FPL
- Discount steps https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > eligible patients do not pay any amount.
- Insured patients https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Patients who are covered by insurance but have (i) family income at or below 400% of the federal poverty level; and (ii) medical expenses
- Asset test https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Hospital shall not consider patients' monetary assets when determining eligibility for Financial Assistance.
- Very large bills https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > paid to other providers in the past twelve (12) months) that exceed 10% of the patient's family income.
- What is not covered https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Professional (physician) Services: Services of physicians are not covered under this policy.
- Deadline https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Hospital will not impose time limits for applying for financial assistance under this policy
- Documents https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > A patient shall only be required to provide recent pay stubs or tax returns as proof of income
- Languages https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Languages include Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian (Farsi), Russian, Japanese, Arabic, Punjabi, Mon-Khmer (Cambodian), Hmong, Hindi, and Thai.
- Financial counseling phone https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > Patient Financial Services is available to answer questions you may have about your hospital bill or to assist with applying for Financial Assistance
- Financial counseling phone https://api.hdc.hcai.ca.gov/Public/Extract/Attachment?id=da0c4de4-acee-4fd8-a1f8-e2ac3f97809e
  > The telephone number is 714-243-9000.

Last checked 2026-11-10.

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